Guest Service Manager - Award Winning Speakeasy
About The Position
Tell Your Friends isn’t just an award-winning bar. It’s a secret worth sharing — a dimly lit, high-energy cocktail lounge hidden beneath The Americano. At TYF where impeccable cocktails meet an atmosphere of energy, cool vibes, music, and curated connection. We’re the place where style, elegance and edge play all night long — and we’re looking for a Guest Service Ambassador who lives for that kind of energy. You’ll be the pulse and heart of the room: part Maitre’d, part operator, part vibe curator. From door to drink to final farewell, you ensure every guest is wrapped in friendly world-class hospitality with a wink of something more. But this isn’t just about charm — we’re looking for someone who knows the business of hospitality too.
Requirements
- A magnetic, hospitality-first presence, guests and your team trust your instincts and follow your lead.
- 2+ years in a guest-facing leadership role (VIP host, AGM, nightlife floor manager, or hospitality-focused service captain).
- Previous bartending and/or serving experience is required - you’ve been in the weeds and know how to support a team that’s deep in it.
- Deep understanding of service, flow, guest behavior, and the subtleties that shape the room.
- Working knowledge of OpenTable, SevenRooms, or other reservation platforms is essential.
- Unshakable under pressure, warm with guests, direct with your team, and always one step ahead of the room.
Nice To Haves
- Experience with cash management, tip reconciliation, opening/closing procedures is a plus.
Responsibilities
- Lead the guest experience from start to finish welcoming guests, guiding VIPs experience, supporting our membership program, managing flow as you create the energy and vibe throughout the night.
- Build and manage relationships with regulars, high-profile guests, industry players, and new faces, ensuring everyone feels like they belong and leave wanting more.
- Oversee reservations and the floor - working the door with the host team, and supporting the service team to optimize table placements, pacing, while optimizing seating.
- Lead pre-shift meetings, support training and service execution providing purposeful strong hospitable presence both on the floor.
- Support service where needed — whether that means jumping behind the bar, assisting with VIP bottle service, or managing high-volume table support.
- Collaborate cross-functionally with bar culinary teams and ownership to ensure seamless service, guest satisfaction, and the night’s success.
- Serve as the primary point of contact for members - handling membership onboarding, renewals, and personalized communication.
- Manage the membership database, tracking engagement, event attendance, and spending patterns.
- Collaborate with leadership to design and execute exclusive member events, perks, and experiences.
- Develop and implement systems to recognize VIP and repeat guests, ensuring tailored touchpoints and follow-ups.
- Generate monthly reports on membership growth, retention, and satisfaction metrics.
Benefits
- Membership program performance bonuses
- Dining and event privileges
- Opportunities for growth within the Clive Collective/Creation family
- Competitive hourly pay + service incentives
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
