Guest Service Leader / Shift Leader - JOEY Coquitlam
About The Position
This role is about your passion, purpose, and potential. JOEY Restaurants seeks individuals who embody care, drive, confidence, and curiosity. Joining the team means experiencing intensity, excitement, and energy, supported by a culture of people development focused on continuous learning and growth. The Guest Service Team is responsible for delivering an exceptional guest experience with elevated sophistication and professionalism, serving as a pipeline for great leaders and being the most sought-after position in the restaurant. As a Service Leader, you will directly contribute to the success of a multi-million-dollar restaurant and its people. Your responsibilities include attracting, retaining, and developing a high-performing team of 50-100 individuals, driving their personal growth, and efficiently executing quarterly strategic planning goals while upholding the highest standards in product, profit, environment, and experience.
Requirements
- 1-3+ years of experience in team leadership
- Proven ability to develop, coach and inspire a high-performing team
- Proactively recruit, hire and retain talent
- Ability to manage in-store budgets and forecasts
- High attention to detail with integrity to elevate the guest experience
- Open to supporting new restaurant openings across Canada and the US
Nice To Haves
- Value honesty and humility.
- Have integrity and do what you say.
- Approach life with fearless determination and a sense of fun.
- Be creative, risk-taking, visionary and cutting edge.
- Choose to lead.
- Contribute to a strong culture and be committed to the team.
- Be passionate about quality and professionalism.
- Believe in unleashing the potential in others.
Responsibilities
- Attract, retain, and develop a high-performing team of 50-100 individuals.
- Drive the personal growth of team members.
- Efficiently deliver and execute quarterly strategic planning goals.
- Uphold the highest standards in product, profit, environment, and experience.
- Support new restaurant openings across Canada and the US.
Benefits
- Eligible for participation in our tip program, allowing you to boost your income.
- Competitive base compensation opportunity
- Flexible scheduling to accommodate your personal and family needs
- Ongoing mentorship to support personal and professional goals
- Fun, Team-driven and inclusive community
- Dynamic, fast-paced, and agile work environment
- World-class Culinary and Service training
- Compete through culinary and bar challenges
- Meal discounts
- Fitness membership discounts
- Recruiting & Referral bonus program incentives
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
