Guest Service Leader / Shift Leader - JOEY Burrard
About The Position
This role is about your passion, purpose, and potential. The ideal candidate possesses care, drive, confidence, and curiosity. Joining our team means experiencing intensity, excitement, and energy. Through our culture of people development, we are committed to the continuous learning and growth of our teams. The Guest Service Team is responsible for delivering the guest experience with elevated sophistication and professionalism. This team is known for producing great leaders and is the most sought-after position in the restaurant. As a Service Leader, you will directly contribute to the overall success of a multi-million-dollar restaurant and its people. You will be responsible for attracting, retaining, and developing a high-performing team of 50-100 individuals, while driving their personal growth. You will efficiently deliver and execute quarterly strategic planning goals while upholding the highest standards in product, profit, environment, and experience.
Requirements
- 1-3+ years of experience in team leadership
- Proven ability to develop, coach and inspire a high-performing team
- Proactively recruit, hire and retain talent
- Ability to manage in-store budgets and forecasts
- High attention to detail with integrity to elevate the guest experience
- Open to supporting new restaurant openings across Canada and the US
Nice To Haves
- Value honesty and humility.
- Have integrity and do what you say.
- Approach life with fearless determination and a sense of fun.
- Be creative, risk-taking, visionary and cutting edge.
- Choose to lead.
- Contribute to a strong culture and be committed to the team.
- Be passionate about quality and professionalism.
- Believe in unleashing the potential in others.
Responsibilities
- Attract, retain, and develop a high-performing team of 50-100 individuals.
- Drive the personal growth of team members.
- Efficiently deliver and execute quarterly strategic planning goals.
- Uphold the highest standards in product, profit, environment, and experience.
- Support new restaurant openings across Canada and the US.
- Manage in-store budgets and forecasts.
- Proactively recruit, hire, and retain talent.
- Coach and inspire a high-performing team.
Benefits
- Participation in our tip program, allowing you to boost your income.
- Competitive base compensation opportunity.
- Flexible scheduling to accommodate your personal and family needs.
- Ongoing mentorship to support personal and professional goals.
- Fun, Team-driven and inclusive community.
- Dynamic, fast-paced, and agile work environment.
- World-class Culinary and Service training.
- Compete through culinary and bar challenges.
- Meal discounts.
- Fitness membership discounts.
- Recruiting & Referral bonus program incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
