Guest Service Ice Monitor Representative

The Florida Panthers•Coral Springs, FL

1d•Onsite

About The Position

A Guest Service Ice Monitor representative’s primary focus is to monitor the ice during all public skating sessions to ensure a safe and fun environment for all participants. This role involves assisting in the general maintenance and upkeep of the ice arena area, including sweeping, cleaning, and other custodial duties to ensure the overall cleanliness of the Panthers IceDen lobby and rental areas. Additionally, the representative will issue skates, monitor the skate rental counter, and maintain rental skates during public skating sessions. The position requires supervising skating to ensure safe operations, providing excellent customer service, implementing policies, and knowing emergency procedures for building and evacuation plans. Additional duties may be required as needed.

Requirements

16 or older, college student preferred
Strong Ice-Skating skills; must be able to skate and pass a skating test.
Effective leadership skills
Must have a positive attitude and be willing to work
Professional appearance and presentation
Comfortable working in a fast-paced environment
Must be able to lift items up to 50 pounds
Must be available to work Friday nights and weekends.

Nice To Haves

Prior Ice-Skating rink experience preferred.

Responsibilities

Monitors all public session skating events both on and off the ice.
Assists in the general maintenance and upkeep of the ice arena area including sweeping, cleaning, and other custodial duties to ensure the overall cleanliness of Panthers IceDen lobby and rental areas.
During public skating, issues skates and monitor the skate rental counter.
Maintains rental skates.
Supervises skating to ensure safe operations.
Provides excellent customer service and ensures that all policies are properly implemented.
Knows emergency procedures for building and evacuation plan.
Performs additional duties as required.