Guest Service Expert

Huntington Hotels • Oceanside, CA

9d

About The Position

The Guest Service Expert, also described as a Bistro Attendant / Server, creates a memorable and welcoming dining experience through fast, friendly, and personalized hospitality. The role includes taking orders, preparing and serving food and beverages, communicating with the kitchen, maintaining a clean and organized Bistro, and processing transactions as part of the guest experience. The employee is expected to maintain a safe workplace, follow company policies and procedures, uphold quality standards, and communicate and present themselves professionally.

This position is non-exempt and eligible for overtime under applicable federal and California wage and hour requirements. Meal and rest periods are provided as required, and all hours worked must be accurately recorded without off-the-clock work. Paid sick leave and other required benefits are provided in accordance with applicable requirements. Reasonable accommodations may be made for individuals with disabilities. Employment is at-will unless otherwise required by law or written agreement; the job description is not a contract and may be modified based on business needs.

Requirements

• Must be at least 21 years old if serving alcohol.
• Availability to work weekends, holidays, and special events unless approved by management.
• Strong communication, guest service, and time-management skills.
• Knowledge of alcoholic beverages and standard drink recipes, as applicable.
• Comfort with POS systems and basic math for handling transactions.
• High integrity, reliability, and accountability.
• Ability to multitask in a fast-paced environment while maintaining professionalism.
• Willingness to learn, adapt, and contribute to a positive team environment.
• Ability to stand, sit, and walk for extended periods, up to 8 hours per shift.
• Ability to move safely across potentially sloping, uneven, or slippery surfaces.
• Ability to read and visually verify menu items, tickets, and order details.
• Ability to bend, reach overhead and below the knees, twist, pull, and stoop.
• Ability to lift and carry up to 25 lbs without assistance and up to 50 lbs with assistance.
• Ability to carry multiple plates and trays with balance and control.
• Ability to perform repetitive tasks such as cleaning, stocking, food preparation, and beverage service.
• Ability to work in a fast-paced environment with varying noise levels and temperature changes.

Responsibilities

• Create a warm, genuine guest experience from greeting through farewell.
• Engage guests to understand their preferences and make thoughtful recommendations.
• Accurately take and enter food and beverage orders into the POS system.
• Prepare coffee beverages, specialty drinks, and food items using Bistro equipment, including espresso machines and TurboChef ovens.
• Coordinate with the kitchen and team to ensure accurate and timely service.
• Set up and maintain dining areas, including tables, condiments, supplies, and cleanliness.
• Check in with guests during meals and resolve concerns quickly and professionally.
• Process payments, handle cash and credit transactions, and present checks in a timely manner.
• Complete opening, running, and closing side duties according to shift assignments.
• Keep work areas clean, organized, stocked, and sanitary, including workstations and dining areas.
• Support teammates with food running, restocking, cleaning, and other operational needs.
• Thank guests, use names when possible, and invite them to return.
• Follow responsible alcohol service guidelines and applicable laws when serving alcohol.
• Follow safety and sanitation standards and promptly report hazards or concerns.
• Perform other reasonable duties as assigned to support the operation.

Benefits

• Paid sick leave and other required benefits in accordance with California and applicable local ordinances.
• Meal and rest periods in accordance with California requirements.
• Overtime eligibility in accordance with federal FLSA and California wage and hour requirements.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed