Guest Service Expert

Huntington Hotels • Tustin, CA

6d

About The Position

The Breakfast Attendant (Guest Service Expert) supports a welcoming, clean, and memorable breakfast experience. The role involves setting up, stocking, serving, cleaning, and maintaining a safe, guest-ready breakfast area. Attendants assist guests, keep food and supplies replenished, follow food safety practices, and communicate concerns and operational needs to appropriate leaders. The position is hourly and non-exempt. Early mornings are required, with weekends and holidays as needed. Full-time and part-time schedules are offered.

Requirements

• Ability to work early mornings, weekends, and holidays.
• Ability to stand and walk for extended periods and work in a fast-paced environment.
• Ability to work on potentially wet or slippery surfaces.
• Ability to lift or move up to 25 lbs without assistance and up to 50 lbs with assistance.
• Ability to reach overhead and below the knees, bend, twist, pull, and stoop.
• Ability to perform repetitive tasks, including cleaning, stocking, and light food preparation.
• Required permits or certifications as applicable, such as a California Food Handler Card within the required timeframe.

Nice To Haves

• High school diploma or GED preferred.
• Food service or hospitality experience preferred; entry-level candidates are welcome.

Responsibilities

• Greet guests warmly and assist with breakfast questions and requests.
• Maintain a friendly, helpful presence in the breakfast area throughout service.
• Address guest concerns quickly and notify leadership when needed.
• Set up the breakfast area, including buffet, coffee, juice, condiments, and to-go items, according to brand standards.
• Replenish hot and cold items and supplies, rotate products, and maintain presentation.
• Monitor food quality and remove items that do not meet standards.
• Follow food safety, sanitation, and allergen-awareness practices, including temperature control, glove use, cross-contact prevention, and handwashing.
• Keep tables, floors, counters, and stations clean and stocked during service.
• Bus and wipe tables, manage trash, and restock supplies.
• Wash dishes and maintain dish-area cleanliness, as applicable.
• Complete opening, running, and closing checklists and side duties.
• Communicate supply needs, equipment issues, and guest concerns to the appropriate leader.
• Support other departments when needed based on business levels.

Benefits

• Career growth and opportunities to build skills across hotels and departments.
• Supportive team culture emphasizing accountability, service, and doing the right thing.
• Exposure to multiple brands, systems, and day-to-day operations.
• Paid sick leave in accordance with California law and applicable local ordinances.
• Meal and rest periods provided in accordance with California requirements.
• Overtime eligibility in accordance with California law and the federal FLSA.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED