Guest Service Coordinator

CWS CORPORATE LEASING LLC•Washington, DC

About The Position

A corporate apartment is rented to an individual or company for a short-term length of time. Corporate apartments are utilized for various reasons, including relocation, temporary job assignments, individuals in between homes or that have been displaced from their homes due to natural disasters. Part of our vision to create an extraordinary experience and fulfilling the interim housing needs of our clients in Personalized, Innovative, and Dedicated way. Why Work for CWS Corporate Housing? CWS Corporate Housing offers comprehensive benefits (medical, dental, health savings account, 401(k), life insurance, Employee Assistance Program, Short-Term and Long-Term Disability), professional development, and a supportive environment. Paid holidays with your birthday as a holiday, fitness reimbursement, and so much more. Our unique BRIDGE program is designed to recognize volunteerism and encourage growth, leadership, creativity, and community involvement amongst our teams and to give back.

Requirements

Ability to pass background, drug and driving record check annually, as per company policy and guidelines.
Must maintain a valid and unexpired driver’s license that meets company driving standards and maintain current automobile insurance and registration.

Nice To Haves

Background in customer service experience, property maintenance management, or in corporate housing is a plus.
Computer proficient, particularly in Microsoft Outlook and Word, Smart phone technology.

Responsibilities

Provide pricing and availability options while maximizing margins, including finding creative and innovative solutions to book a lead.
Understand and learn each corporate apartment unit location, property amenities, directions for arrival, floor plans, and any other necessary knowledge to meet client needs
Establish and maintain relationships with clients and properties
Ensure clients meet pre-screening qualifications prior to move-in.
Facilitate new client lease paperwork and ensure that the corporate apartment is ready for guest move-in
Review corporate apartment reservation status daily to determine availability status
Identify the vacant units that have highest priority to be leased for maximum profit
Maintain accurate and current information in electronic files for client and supply partners, and apartment communities
Complete timely and accurate data-entry into the company systems
Distribute leads to preferred locator in the event that client does not meet qualifications
Respond to client inquiries with a focus on booking as many leases as possible without jeopardizing the highest level of customer service to each guest
Answer client questions related to pricing and corporate apartment options.
Respond to and prevent customer service issues as they arise
Call guests before arrival to answer any last-minute questions and/or provide any additional amenities
Respond to customer questions regarding properties, move-in/out procedures
Act as a liaison between the area market, Business Development Associates, and Client Services team members.
Conduct 24-hour follow-up call with each guest
Communicate to the guest that the work order has been completed
Follow up with clients’ issues after issue has been resolved
Monitor all existing client work orders to ensure that requests will be completed on schedule, communicate any delays in client work orders, and update with any add on requests for guest needs
Communicate with the Home Services department/supply chain partners
Perform monthly marketing duties as assigned by the area manager