Spa Guest Service Coordinator
About The Position
Scents of Serenity Organic Spa is Richmond's destination for organic luxury and pure tranquility. Voted Best Day Spa 14 years in a row by Virginia Living Magazine, and recognized by Inc. 5000 and RVA25 as one of the fastest-growing private companies in the nation and locally, we pride ourselves on offering exquisite experiences that are rooted in holistic wellness, intentional hospitality, and a passion for organic spa services. With four award-winning locations and a team culture that values growth, integrity, and connection, we are now hiring Guest Services Spa Coordinators who are passionate about delivering elevated guest care-and who are seeking more than just a job. This is not a short-term or transitional position. We are looking for career-minded individuals eager to grow within the luxury hospitality or wellness field who can contribute meaningfully to our expanding team.
Requirements
- Naturally warm, gracious, and motivated to serve others
- Looking to grow professionally within the hospitality or spa industry
- Reliable, detail-oriented, and energized by a fast-paced environment
- A team player who communicates clearly, takes initiative, and embraces feedback
- Experienced in spa, wellness, or upscale hospitality settings (1 year preferred)
- Available for evening shifts and one weekend day per week
Responsibilities
- Greeting guests with a polished and welcoming presence
- Scheduling appointments and confirming visits with poise and accuracy
- Checking guests in/out with care and professionalism
- Managing cash handling and daily closing procedures
- Setting up and tidying bath and sauna rooms
- Recommending products and services that align with guest needs
- Selling spa memberships and maintaining client records
- Maintaining a pristine spa atmosphere by performing laundry duties as well as daily and weekly cleaning, creating a polished, guest-ready environment
Benefits
- $16/hour base for first 4 months during training, $17 upon completion of training + $10 commission for every membership sold
- Quarterly performance-based bonuses
- 2 weeks of paid time off
- Employer-contributed health insurance (medical, dental, vision) for full-time employees
- Employee discounts on organic spa services and retail
- Opportunities for advancement within our growing spa group
- A beautiful and professionally designed work environment
- Supportive and encouraging leadership team
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
