Guest Service Cash Operations

Fort Sill Apache Companies•Lawton, OK

11d•Onsite

About The Position

Guest Service Operations is responsible for jackpot payouts, guest service, repair, and maintenance of all electronic gaming devices (EGD’s). This role ensures the integrity and accuracy of the Cage department, assists with the Players Club and promotions, and serves food and beverages to guests. The position also involves casino housekeeping, maintaining a positive attitude, and ensuring guest and team member safety. Team members may be required to work varying schedules to meet business needs, including on-call duties, evenings, graveyards, holidays, and weekends.

Requirements

High school diploma or GED certificate
1 year casino slot attendant or tech experience or Cash handling, required
Slot Gaming systems experience required
Must work effectively with guests, team members, and regulatory agency personnel.
Skills and abilities to work with personal computers, access control card systems, gaming devices, cleaning equipment, point of sales systems, liquor dispensing systems and cash control policies.
Strong written and oral communication skills required for effective communication and the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Strong customer service, oral and written communication skills
Oklahoma Able License and Food Handlers Certificate.
Must be able to obtain and maintain a Fort Sill Apache Gaming license.
At a minimum, the selected candidate will be required to pass a background check and drug-screening test and obtain a gaming license.

Nice To Haves

Konomi experience preferred

Responsibilities

Initiate jackpots and pay them out if not acting as verifier of jackpots over the amount specified in Policies and Procedures and in compliance with gaming regulations.
Ensures the integrity and overall accuracy of the Cage department including the daily reconciliation and reporting of all variances in excess of $5.00 dollars or more, report timely and accurately in accordance with internal control procedures.
Assist with the Players Club, member cards, promotions.
Assist with jackpot verifications.
Stock and prep bar.
Serve food, alcoholic and non-alcoholic beverages to guest in the casino in accordance with internal policies and external regulations and/or laws.
Casino housekeeping.
Portray a positive attitude under all circumstances, understand and represent the core values of Warm Springs Casino and live the mission of always providing exceptional service.
Assist with lost and found items, including recording descriptions - people and incidents.
Understand and comply with the Eye, Hi, Goodbye program.
Assume responsibility for the safety and wellbeing of guests and fellow team members, ensuring compliance with all applicable regulations, laws, internal policies/procedures, and internal control protocols.
Reactivates all "out of order" machines on the casino floor as efficiently as possible while following gaming regulations.
Assists in all service requirements that are necessary in gaming machine equipment.
Calling in service tickets on malfunctioning equipment for various vendors including kiosk vendors and slot machine vendors.
Maintains the internal and external appearance of machines and equipment.
Maintains current knowledge of local jurisdiction gaming laws to include federal, state, compact, and internal property policies, and procedures.
Assists with half-prints, paper fills, bill validator jams, bad cash boxes, and other malfunctions on the floor.
Perform drop procedures in compliance with gaming regulations.
Perform coin tests, ram clears, and machine moves/installs on machines.
Perform other related duties as may be assigned by reporting supervisor.
Ensures a fun and exciting gaming and service experience is provided to each customer by maintaining electronic gaming devices (EGD’s) on the casino floor.