Pet Hotel - Guest Service Associate - Redwood City
About The Position
Pet Hotel - Guest Service Associate - Redwood City We are urgently seeking hard-working, self-motivated, and passionate dog lovers to join our professional behind-the-scenes squad!! Our Operations Department has two different positions available: As a Guest Services associate, you will be part of our back-of-house department and responsible for providing the highest quality of care to all our four-legged guests! Using a combination of state-of-the-art equipment and Eco-friendly chemicals, you will be responsible for maintaining industry-leading cleaning and sanitizing standards. Additionally, you will ensure all our guests receive meals, medications, exercise, and love! In joining our team, you will receive on-the-job, ultramodern training in dog body language, pack behavior, social group management, and safe handling protocols. We offer a friendly, welcoming, work environment and a strong team of dedicated canine lovers! We are requiring reliable individuals that have a positive attitude, good work ethic, and a willingness to roll up their sleeves and get dirty! Positions are entry-level, with opportunities for growth! They require comfort with all sizes and breeds of dogs, as well as comfort in managing large playgroups. You will be working very hands-on; supervising social groups, providing enrichment, monitoring play styles and interactions, cleaning, record keeping, and completing health checks (checking over body, ears, gums, paws, etc.). The positions are physically demanding and require you to be on your feet for long periods of time. A successful candidate will be a significant canine lover, pay excellent attention to detail, set and maintain high standards for sanitation and cleanliness, have the exceptional ability to multitask, time manage, and adapt to change.
Requirements
- Must be at least 18 years of age
- High School Diploma or equivalent
- Must be able to work holidays and weekends
- Computer literacy (Word, Excel, email, etc)
- Ability to lift 50 lbs
- Comfortable handling dogs and cats of all sizes, breeds, and personality types
- Reliable individuals with a positive attitude
- Good work ethic
- Willingness to roll up their sleeves and get dirty
- Excellent attention to detail
- Exceptional ability to multitask, time manage, and adapt to change
Nice To Haves
- Experience working or volunteering in either kennel, shelter, rescue, or veterinary facility is preferred
Responsibilities
- Providing the highest quality of care to all four-legged guests
- Maintaining industry-leading cleaning and sanitizing standards using state-of-the-art equipment and Eco-friendly chemicals
- Ensuring all guests receive meals, medications, exercise, and love
- Supervising social groups
- Providing enrichment
- Monitoring play styles and interactions
- Cleaning
- Record keeping
- Completing health checks (checking over body, ears, gums, paws, etc.)
Benefits
- On-the-job, ultramodern training in dog body language, pack behavior, social group management, and safe handling protocols
- Friendly, welcoming work environment
- Strong team of dedicated canine lovers
- Free daycare for your dog after your first 30 days
- Two weeks of free boarding for your dog or cat (during non-peak periods)
- 30% discount on all retail
- Health Benefits through 'Lemonaid'
- Retirement Savings Program through CalSavers
- Paid sick leave
- Masks, gloves, and hand sanitizer provided
- Temperature checks and self-evaluation forms at the start of each shift
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
