Guest Service Associate - Part Time and On-Call
About The Position
Peju is a family-owned company established in 1983, built on the principles of service, community, and preserving the earth. They foster a friendly, team-oriented, and family-focused culture, recognized as a Best Place to Work. The company offers above-market compensation, including base plus commission, and is looking for individuals who want to do more than just a job. The Guest Service Associate is the first point of contact for guests, providing a warm welcome, information, and ensuring guests are taken care of with a sense of urgency. This role also involves assisting in selling and displaying merchandise, processing POS transactions, and creating memorable experiences in a fast-paced environment. They seek individuals with a friendly, gracious, and warm approach who enjoy connecting with and serving guests.
Requirements
- Previous guest service experience in luxury retail, restaurant, or hotel guest service preferred.
- Engaging presence and presentation skills, with the ability to respond spontaneously and entertain and educate guests; ability to present a fresh and personalized experience to every guest.
- Positive and humble attitude; ability to work well independently as well as harmoniously with a team.
- Experience with reservation system and POS software; AMS experience a plus.
- Ability to work weekends and holidays is required.
- Ability to stand for long periods of time.
- Must be 21 years of age.
Nice To Haves
- AMS experience a plus.
Responsibilities
- Greet guests with a smile, a warm welcoming and delightful manner.
- Share knowledge about the winery, family history and educate them about the wines.
- Escort guests to tasting counters.
- Create memorable moments for guests by being yourself, engaging, and having fun.
- Offer guests products and other purchasing opportunities, sharing offers, experiences, clubs and special seated tastings.
- Utilize POS registers and reservations systems to collect guest contact information and process purchases.
- Work with a sense of urgency imperceptible to guests.
- Work as a team player and assist in other duties needed to support the Tasting Room operation.
- Consistently present yourself in a professional and polished manner.
Benefits
- Vacation and Holiday Pay
- Employee Wellness Program
- Winery Discounts
- 401k Retirement Plan with Company Match
- Voluntary Supplemental Programs
- Diverse company team that creates a fun and exciting work environment.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
