GUEST SERVICE ASSOCIATE

European Wax Center • Arlington, NY

4d • Onsite

About The Position

As a Guest Service/Sales Associate at European Wax Center, you play a pivotal role in creating a warm and welcoming atmosphere for guests. Your upbeat and friendly demeanor, coupled with your sales acumen, ensures that every guest interaction is positive and memorable. This Team Member must uphold the Artemis Wax Core Values: We are Team Players, We Play to Win, We Bring the Energy, We are Committed. The role involves engaging with guests, educating them on services and products, maintaining the front desk area, and fostering a collaborative team environment.

Requirements

• One year of related service or retail experience.
• Exceptional interpersonal and communication skills, ensuring clear and effective interactions with guests.
• Proficiency in point-of-sale systems and computer technology.
• Ability to adapt to varying guest personalities and remain calm under pressure.
• Outstanding communication skills.
• Commitment to maintaining a clean and organized work environment.

Nice To Haves

• Previous sales experience.

Responsibilities

• Greet guests with a friendly and inviting demeanor, setting the tone for a positive experience.
• Engage guests in meaningful conversations to understand their specific needs, preferences, and skincare goals.
• Proactively educate guests on all of our wax pass options, current promotions, the benefits of waxing regularly and prebooking.
• Being knowledgeable on all aspects of EWC including our retail line.
• Upholds Artemis Wax standards and protocols at all times.
• Addresses guest inquiries, book reservations, and resolve concerns in a prompt and professional manner, ensuring guest satisfaction.
• Maintain an organized and inviting front desk & lobby area, upholding the brand standards of cleanliness and hygiene.
• Foster a positive and collaborative team environment by assisting colleagues and sharing product knowledge.
• Participate in ongoing training and development to stay on top of brand knowledge and sales techniques.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees