Longo Toyota Collision Center Guest Service Associate
About The Position
We are looking for a candidate that can thrive in a demanding and fast-paced environment. The Guest Service Associate is responsible for assisting guests as they arrive and initiating repair orders. This person should have a positive attitude, be adaptable, a team player, and have stellar communication skills (in person, online, over the phone) when updating our guests. We are looking for a dedicated individual as this is a full-time position and will require working Saturdays (schedule varies). If you speak another language let us know! We are searching for men and women who share our passion for delivering exceptional guest service and who will contribute to our ranking as the #1 Toyota Dealership in the World. Come join our team!
Requirements
- A high school diploma or equivalent
- Fully proficient in mathematical principles (adding, subtracting, dividing, multiplying, and percentages)
- Ability to operate manual transmissions; inspect vehicles to identify the cause of errors or other problems or defects
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Must work well with the public; communicate in a professional manner on the phone, internet and in person; and use standard office equipment
- Must have a valid driver’s license and maintain an acceptable and safe driving record
Nice To Haves
- Bilingual in Mandarin, preferred
- A minimum of one (1) year customer service experience, preferably in the automotive industry or related field
Responsibilities
- Greet all guests entering the Collision Repair Center service area with a friendly disposition, and answer guest questions, or direct them to the appropriate person or location
- Obtain guest's vehicle and personal information and accurately enter it onto to repair order
- Transfer repair orders to Estimators for vehicle inspection
- Provide direction to CRC valets to ensure smooth and efficient traffic flow to increase guest convenience and maintain an orderly parking area
- Assist Estimators with finished vehicle deliveries
- Answer guest's question concerning services performed or products purchased, or refer them to someone who can
- Assist the CRC in other areas, as needed
- Must always maintain high ethical standards and professional appearance
Benefits
- 401k with a generous Company match
- Vacation (accruals earned on Full Time or Part Time status)
- Vision, dental, and medical care benefits available to any team full time team member
- Team member referral bonus program
- Tuition reimbursement
- Discounts with Corporate Partners like GE, Dell, Oakley, Yeti, Ray Ban, and many more….
- Development and growth opportunities
- Free Employee Parking
- On-site gym, free of charge to team members
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
