Guest Service Associate

Hilton Grand Vacations•Panama City Beach, FL

3d•Onsite

About The Position

Join our amazing team as a Front Desk Clerk at Bayside Resort and Spa located in Panama City Beach, FL. Schedule: Full-time, year round; Open availability (specifically mid and evening coverage between 11:00am - 11:30pm) including weekends and holidays.

Requirements

High School Graduate or Equivalent
Proficient English language interpersonal skills to communicate both verbally and in writing with guests, owners and co-workers, and full comprehension job assignments.
Have open availability to adjust to schedule changes and cover shifts on short notice in order to meet business demands.
Ability to multi-task responsibilities and prioritize duties to organizational demands
Prior customer service, cash handling and data entry experience required.

Nice To Haves

Prior Hospitality, Front Desk or relevant work history or related experience.
Bilingual

Responsibilities

Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.
Accurately input information into the computerized reservations' system to update and maintain records.
Access reservation system to resolve unit availability and assists guests with reservations or changes as required.
Generate invoices and collects monies due through the rental program and through merchandise sales.
Maintains safety deposit boxes.
Complete housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
Prepares and consistently restocks the front desk with supplies including preparing arrival packets.
Provides information on area attractions and resort amenities.
Type correspondence and reports for management as needed.