Guest Service Associate

Spare Time Entertainment•Greensboro, NC

2d•Onsite

About The Position

The Guest Service Associate will interact professionally with guests using Spare Time Service Standards (Code S.E.R.V.E.). This role involves greeting guests, determining their needs, assigning open lanes, and providing start-up instructions. The associate will also answer guest inquiries, inform them of promotions, operate the POS system for transactions, and manage gift certificates and coupons. Daily tasks include balancing receipts, counting cash, completing shift paperwork, managing lane inventory, and maintaining a clean and organized work area. Communication with pit crews, operating call buttons, and performing duties related to vending machines are also part of the role. Opening and closing duties, monitoring guests for rule violations, and reporting violations to management are required. Please note that this job description is not exhaustive and duties may change at any time.

Requirements

6+ months previous entertainment center, hospitality, or retail experience.
Able to stand and walk for extended periods of time.
Able to lift 50 pounds.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Greet guests, determine needs, assign open lanes, and provide start up instructions.
Answer guest inquiries over the phone and in person.
Inform guests of upcoming promotions, specials, and events.
Operate the POS System making accurate transactions, collecting payments, returning change, and printing reports or scores.
Issue, record and redeem gift certificates, coupons, etc.
Balance receipts, count cash, and complete daily shift paperwork.
Manage lane inventory and assist with lane turnover tasks.
Maintain a sanitary, organized, and presentable area.
Communicate with pit crews; operate call buttons, relay information, log calls, check response time.
Perform various duties related to vending machines; remove, count, and record vending money, restock items, etc.
Perform opening and closing duties as required.
Monitor guests for rule violations.
Report all company violations to management.