Guest Service Associate I (Front Desk Agent)
About The Position
We are looking for a Guest Service Associate to be part of a first-class Front Desk Team that provides extraordinary service to our guests. This role involves covering all front desk, bellmen, and concierge responsibilities, including checking guests in and out, luggage services, restaurant/tour reservations, and providing hotel/city information. The ideal candidate will build authentic bonds with guests, create unique experiences, and demonstrate correct procedures for guest interactions and service techniques. A strong understanding of Front Desk computer and cashier systems, room rates, and accommodation types is essential. This role also requires accurate posting of guest charges and payments, creative problem-solving for guest concerns, and maintaining a high level of awareness for guest and employee safety and security.
Requirements
- Personable with a service-oriented attitude.
- Be knowledgeable of Front Desk computer and cashier systems, including room rates and types of accommodations.
- Check in guests, ensuring they are properly accommodated; ensure that complete and accurate information is documented on guest records, and that payment methods by guests are correct.
- Post all guest charges and payments to guest, banquet, master, and house accounts, ensuring such postings and payments are correct.
- Listen to guest concerns, solve problems creatively and answer questions.
- Be knowledgeable of daily functions occurring at the hotel as well as other facilities, features and services of the hotel so as to be a source of information to guests.
- Be continually alert for the safety and security of all employees and guests, reporting any unsafe conditions to your immediate supervisor.
Nice To Haves
- Previous front desk, reservations, and/or hospitality experience preferred.
- Opera experience preferred.
Responsibilities
- Provide hotels service the cover all front desk, bellmen, and concierge responsibilities, including: checking in and out, luggage services, restaurant/tour reservations, and hotel/city information.
- Build an authentic bond with guests and create a unique experience that they will want to come back for.
- Demonstrate correct procedures when greeting guests, checking them in and out, serving taxi requests, and/or directing traffic flow in front of the hotel.
- Use proper sequence of service techniques when checking guests in and out, bell, concierge and ensure that you always point out hotel amenities as well as invite the guest to stay with us again.
- Be knowledgeable of Front Desk computer and cashier systems, including room rates and types of accommodations.
- Check in guests, ensuring they are properly accommodated; ensure that complete and accurate information is documented on guest records, and that payment methods by guests are correct.
- Post all guest charges and payments to guest, banquet, master, and house accounts, ensuring such postings and payments are correct.
- Listen to guest concerns, solve problems creatively and answer questions.
- Be knowledgeable of daily functions occurring at the hotel as well as other facilities, features and services of the hotel so as to be a source of information to guests.
- Be continually alert for the safety and security of all employees and guests, reporting any unsafe conditions to your immediate supervisor.
Benefits
- Marriott travel benefits (hotel rooms all over the world starting as low as $29 per night!)
- Paid sick time
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
