Guest Service Associate I (Front Desk Agent)

Radiate Hospitality • Portland, OR

2d • Onsite

About The Position

The Hi Lo Hotel in downtown Portland is seeking a Guest Service Associate to be part of a first-class Front Desk Team that provides extraordinary service to our guests. This role involves handling all front desk, bellmen, and concierge responsibilities, including checking guests in and out, luggage services, restaurant/tour reservations, and providing hotel/city information. The ideal candidate will build authentic bonds with guests, create unique experiences, and demonstrate correct service procedures. This position requires knowledge of Front Desk computer and cashier systems, including room rates and accommodations, and the ability to accurately post guest charges and payments. The role also involves addressing guest concerns, solving problems, answering questions, and maintaining awareness of hotel functions, features, and services. Safety and security of employees and guests are paramount.

Requirements

• Personable with a service-oriented attitude.
• Previous front desk, reservations, and/or hospitality experience preferred.
• Opera experience preferred.

Responsibilities

• Provide hotel service covering all front desk, bellmen, and concierge responsibilities, including checking in and out, luggage services, restaurant/tour reservations, and hotel/city information.
• Build an authentic bond with guests and create a unique experience that they will want to come back for.
• Demonstrate correct procedures when greeting guests, checking them in and out, serving taxi requests, and/or directing traffic flow in front of the hotel.
• Use proper sequence of service techniques when checking guests in and out, bell, concierge and ensure that you always point out hotel amenities as well as invite the guest to stay with us again.
• Be knowledgeable of Front Desk computer and cashier systems, including room rates and types of accommodations.
• Check in guests, ensuring they are properly accommodated; ensure that complete and accurate information is documented on guest records, and that payment methods by guests are correct.
• Post all guest charges and payments to guest, banquet, master, and house accounts, ensuring such postings and payments are correct.
• Listen to guest concerns, solve problems creatively and answer questions.
• Be knowledgeable of daily functions occurring at the hotel as well as other facilities, features and services of the hotel so as to be a source of information to guests.
• Be continually alert for the safety and security of all employees and guests, reporting any unsafe conditions to your immediate supervisor.

Benefits

• A super fun place to work with a really great team
• Marriott travel benefits (hotel rooms all over the world starting as low as $29 per night!)
• Opportunities for advancement (We love to promote from within!)
• Paid sick time

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed