Guest Service Ambassador (Full Time)
About The Position
The Guest Service Ambassador (Belldesk & Valet) maintains the highest standard of service at the Porte Cochere (front entrance) at all times by always lending a helping hand with a smile, escorting guests and providing assistance with transportation and luggage. Provide unique experiences to all of our guests through warm, personal & detailed service in a luxury, upscale and fast paced environment. Ensure a positive first impression of the resort for our guests through detailed cleanliness, set-up and ambiance control. Try to remember individual’s names and their preferences to extend a personalized service. Apply necessary precautions with regards to the hotel safety and hygiene standards (HACCP). Be well versed in hotel fire & life safety/emergency procedures. Perform other reasonable duties assigned by the Management of the Hotel.
Requirements
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Excellent reading, writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage
- Ability to work cohesively and collaboratively as part of a team
- Detailed & service oriented with an eye for detail to be self-motivated and energetic.
- Valid Driver’s License
- Applicants must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.
Responsibilities
- Assist guests at arrival and departure with vehicle loading and unloading, vehicle retrieval and parking, rooming guests and luggage retrieval
- Support expeditors and shuttle service when needed
- As needed, perform room moves, guest room deliveries such as, but not limited to, luggage, packages, envelopes, gifts, flowers, and group amenities
- Assist with group transportation and luggage movements as necessary
- Execute group activities including luggage and amenity deliveries, assisting with arrival and departure patterns for the day and communicate with MOD on any statuses.
- Coordinate group activity movements including off-site excursions, golf course transportation, whether by Hotel Shuttle or DMC/ Transportation charter and assist where required.
- Assist other rooms division departments with their operations during peak times or when required
Benefits
- Premium preferred provider medical/drug/vision benefits at competitive prices
- Employer paid coverage for group life and accidental insurance coverage ($7,500)
- 401(k)/retirement saving plan & matching program
- 11 paid holiday/personal days per year
- 10 days of paid vacation that begin accruing immediately
- 50% discounts at hotel restaurants
- 30% discount on retail items at our Fairmont Store
- 30% discount of services offered in our Spa Without Walls
- Travel Program with employee discounts at Accor properties
- Friends & Family rates (5,000+ hotels worldwide)
- Complimentary meals in our employee dining facility
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
