Guest Service Ambassador

University of Southern California•Los Angeles, CA

3d•Onsite

About The Position

USC Auxiliary Services, a large division at The University of Southern California, focuses on making a difference for over 65,000 students, athletes, faculty, staff, and guests daily. Through innovative services, its six central business units (USC Bookstores, USC Hospitality, USC Housing, USC Transportation, the USC Hotel, and the Los Angeles Memorial Coliseum) collectively create the best USC experience. USC Transportation, a division of USC Auxiliary Services, provides reliable and convenient transportation options, operating parking structures, buses, student-run Campus Cruisers, and a fuel station. It also coordinates with taxi companies and rental car agencies. USC Transportation is seeking a Guest Service Ambassador to join its rapidly growing team. The Guest Service Ambassador will be the first point of contact for students, faculty, staff, parents, and guests, taking pride in providing excellent customer service and maintaining the University’s high standards for excellence. The team strives to maintain a positive and friendly work environment to greet guests with a smile.

Requirements

Minimum Education: High School Diploma; Combined experience/education as substitute for minimum education.
Minimum Experience: 1 year.
Minimum Field of Expertise: One year of customer service experience.
Ability to balance figures and assemble and organize numerical data.
Ability to understand and apply policies and procedures.
Excellent written and oral communication skills.
Valid CA driver's license required.
Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System.
A copy of DMV record will be required as a final condition of employment.
Demonstrate, through ideas, words and actions, a strong commitment to USC’s Unifying Values of integrity, excellence, diversity, equity and inclusion, well-being, open communication and accountability.

Nice To Haves

Preferred Education: High school or equivalent.
Preferred Experience: Three years of customer service experience, handling money in a high-volume environment.
Experience with special events.

Responsibilities

Processes various parking transactions in a high-volume environment, working quickly and accurately, with minimal supervision, using computer POS.
Records and reconciles parking transactions.
Collects parking charges if revenue control equipment is not in service or during special events, as required.
Ensures entrance booth is neat, clean and fully stocked with necessary forms and supplies (e.g., appropriate revenue envelopes, cash revenue).
Reconciles fund with manager.
May perform mathematical transactions manually.
Receives and processes reservations for special events.
Provides appropriate answers and solutions for special event concerns and complaints.
Interprets operating policies and procedures.
Changes signage to appropriate messaging based on events and parking demand.
Provides information, directions and assistance to campus visitors.
Identifies and prioritizes problems and issues related to service area.
Resolves customer issues, complaints and problems in a quick, efficient manner to ensure a high level of customer satisfaction and quality service.
Offers solutions, options and strategies to guests.
Refers to appropriate person or department, as needed.
Supervises parking structures and surrounding areas around gate entrance booth.
Contacts campus police to report vehicle or pedestrian accidents and other problems where DPS action is needed.
Opens and closes lots or gate entrances for daily service and controls exits using revenue control equipment.
Answers incoming calls and radio traffic at gate entrance booth.
Reports problems, such as missing parking signs, equipment failures, needed repairs and other general maintenance needs to supervisor and/or designated staff.
In the absence of department manager, supervises student workers and trainees.
Assists department manager in training new staff.
Promotes an environment that fosters inclusive relationships and creates unbiased opportunities for contributions through ideas, words, and actions that uphold principles of the USC Code of Ethics.
Perform other related duties as assigned or requested.
The University reserves the right to add or change duties at any time.