Guest Service Ambassador
About The Position
Rapport, a specialized division of FLIK Hospitality Group, focuses on guest and employee services, meeting and event planning, and conference center management. Unlike recruitment agencies, Rapport does not engage in temporary contracts, prioritizing long-term career development and comprehensive benefits for its ambassadors. Rapport invests in its ambassadors through individual training and development programs, encouraging them to achieve their career aspirations and providing the skills needed for future roles. Becoming a Rapport ambassador means joining a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries, offering a meaningful career rather than just a job.
Requirements
- Two to three years of experience in a client service / reception position within a hospitality or corporate environment.
- Computer skills and knowledge of office technology/equipment.
Responsibilities
- Properly greets and handles visitors with a smile and maintains eye contact through the entire interaction. Addresses guests and clients by name whenever possible.
- Answers telephones in a friendly, professional manner, takes messages with accuracy and appropriately handles or refers questions and requests.
- Handles on-floor conference room activities, both visually and by means of the reservations system, being aware of meeting start / end times, attendees in the room, food and beverage orders, etc. Advises the appropriate staff members of changes in meeting room status, special requests, etc.
- Implements established security policies and procedures with regard to arriving and departing visitors, contractors, delivery persons, etc.
- Acts as a Hospitality Services resource to guests, visitors, and employees in providing way-finding and amenities within building, commutation, transportation, community retail, neighborhood amenities, and organizational information.
- Handles car service requests for visitors and staff members.
Benefits
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
