Overnight Guest Service Ambassador
About The Position
At Kalahari Resorts & Conventions, we don’t just create vacations, we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality. As a family-owned company, our Promise is simple: Lead with Love. This means caring deeply for our guests, associates, and communities, treating people like family, giving back generously, and creating spaces where everyone feels valued. Through our partnership with Charity: Water, we’re also committed to bringing clean water to one million people in Africa. The 3rd Shift Guest Service Ambassador will help guests during their check-in, stay, and check-out, ensuring each person leaves with memories that last a lifetime. This role is key in delivering top-notch service and making every guest’s experience truly exceptional. As part of our leadership team, you’ll embody our Promise to Lead with Love, guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. Your professionalism and helpful attitude will set the tone for a positive overall impression of the Kalahari.
Requirements
- Must be computer-savvy and eager to provide excellent service to guests.
- No experience necessary. We will train the right person with the right attitude, personality, and drive.
- A leadership style rooted in collaboration, respect, and service to others.
Responsibilities
- Ensure that all guests feel welcome and are given responsive, friendly, and courteous service at all times.
- Participate as a team and use core values and service expectations listed in the Kalahari Promise daily.
- Answer guest inquiries about resort services, facilities, restaurants, transportation, and hours of operation in a timely manner.
- Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
Benefits
- Career growth opportunities with promotion from within
- 401(k) matching, paid time off, and holiday compensation
- Health, dental, and vision coverage for full-time associates
- Employee appreciation events, discounts, and perks at all resorts
- Education assistance programs to help advance your career
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
