Guest Service Ambassador

Grand Bohemian Mountain Brook•Mountain Brook, AL

1d•Onsite

About The Position

Nestled in the heart of the upscale Mountain Brook community just outside Birmingham, Alabama, Grand Bohemian Mountain Brook is an award-worthy luxury boutique hotel where artistic expression meets Southern hospitality. This distinctive AAA Four Diamond property blends curated art, inspired design, and memorable guest experiences — from our renowned Poseidon Spa and vibrant rooftop restaurant and bar to interactive wine-blending and cooking classes that showcase farm-to-table culinary excellence. With elegant guest rooms and suites, thoughtfully designed event spaces, and a celebrated art gallery featuring works by local and international artists, we offer more than a stay — we offer a lifestyle. Join our team and help deliver unforgettable moments in a setting that celebrates creativity, culture, and genuine service. Are you a passionate and outgoing individual who loves to create memorable experiences for guests? Join our team as a Guest Services Ambassador and be the friendly face that welcomes and assists our guests throughout their stay. We are seeking a dynamic and customer-focused individual who is ready to go above and beyond to ensure our guests have an exceptional stay.

Requirements

Enthusiastic and outgoing personality with a passion for delivering exceptional guest experiences
Prefer 1+ year customer service experience in hotels
Familiarity with local area and attractions
Ability to anticipate guest needs, good problem solving skills, judgment and reasoning
Ability to communicate effectively with the public and other Team Members
Strong computer skills
Present confident and professional appearance

Responsibilities

Coordinates concierge type services for the guests and sets positive tone for arrival experience
Provide exceptional customer service and create a warm and welcoming atmosphere for guests
Assist guests with inquiries, requests, and provide recommendations for local attractions and dining options
Coordinate and handle guest transportation and luggage services
Anticipate guest needs and personalize their stay to exceed their expectations
Respond to guest complaints or issues promptly and professionally, ensuring guest satisfaction
Assist with concierge services such as booking reservations, arranging tours, and organizing special requests
Collaborate with other departments to ensure a seamless guest experience