Guest Service Ambassador (Casual)

AccorHotel • Kohala Coast, HI

3d • Onsite

About The Position

The Guest Service Ambassador (Belldesk & Valet) maintains the highest standard of service at the Porte Cochere (front entrance) at all times by always lending a helping hand with a smile, escorting guests and providing assistance with transportation and luggage. The role involves assisting guests with vehicle loading/unloading, retrieval, and parking, as well as rooming guests and luggage retrieval. It also includes supporting expeditors and shuttle services, performing room moves, and delivering items to guest rooms. The position requires assisting with group transportation and luggage movements, executing group activities like luggage and amenity deliveries, and coordinating group activity movements for off-site excursions and golf course transportation. The Guest Service Ambassador is responsible for providing unique experiences through warm, personal, and detailed service in a luxury, upscale, and fast-paced environment, ensuring a positive first impression of the resort through cleanliness, set-up, and ambiance control. They should strive to remember individual guest names and preferences for personalized service, assist other rooms division departments during peak times, and apply necessary hotel safety and hygiene standards (HACCP). Maintaining a high standard of personal appearance and hygiene, and being well-versed in hotel fire and life safety/emergency procedures are also key aspects of the role.

Requirements

• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Excellent reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Ability to work cohesively and collaboratively as part of a team
• Detailed & service oriented with an eye for detail to be self-motivated and energetic
• Valid Driver’s License
• Applicants must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.

Nice To Haves

• Ability to speak other languages and basic understanding of local languages will be an advantage

Responsibilities

• Assist guests at arrival and departure with vehicle loading and unloading, vehicle retrieval and parking, rooming guests and luggage retrieval
• Support expeditors and shuttle service when needed
• Perform room moves, guest room deliveries such as, but not limited to, luggage, packages, envelopes, gifts, flowers, and group amenities
• Assist with group transportation and luggage movements as necessary
• Execute group activities including luggage and amenity deliveries, assisting with arrival and departure patterns for the day and communicate with MOD on any statuses
• Coordinate group activity movements including off-site excursions, golf course transportation, whether by Hotel Shuttle or DMC/ Transportation charter and assist where required
• Provide unique experiences to all of our guests through warm, personal & detailed service in a luxury, upscale and fast paced environment
• Ensure a positive first impression of the resort for our guests through detailed cleanliness, set-up and ambiance control
• Remember individual’s names and their preferences to extend a personalized service
• Assist other rooms division departments with their operations during peak times or when required
• Apply necessary precautions with regards to the hotel safety and hygiene standards (HACCP)
• Be well versed in hotel fire & life safety/emergency procedures
• Maintain a high standard of personal appearance and hygiene at all times

Benefits

• Premium preferred provider medical/drug/vision benefits at competitive prices
• Employer paid coverage for group life and accidental insurance coverage ($7,500)
• 401(k)/retirement saving plan & matching program
• 11 paid holiday/personal days per year
• 10 days of paid vacation that begin accruing immediately
• 50% discounts at hotel restaurants
• 30% discount on retail items at our Fairmont Store
• 30% discount of services offered in our Spa Without Walls
• Travel Program with employee discounts at Accor properties
• Friends & Family rates (5,000+ hotels worldwide)
• Complimentary meals in our employee dining facility

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed