Guest Service Ambassador

Echo Mtn Ski and Event Center LLC • Idaho Springs, CO

21h • $20 - $21 • Onsite

About The Position

This role involves greeting guests, assisting them with equipment, providing information, and ensuring a positive experience at Echo Mountain. The Guest Service Ambassador will also assist beginners with skiing or snowboarding, staff the ticket desk, and promote safety and enthusiasm for winter sports. The position requires adherence to Echo's etiquette guidelines, clear communication with guests, and participation in required training and meetings. Employees are also expected to assist in other areas as needed.

Requirements

• Must have the ability to ski or snowboard and teach or coach others. Ability to ski and snowboard strongly preferred. Proficiency will be subject to tests and training from other Echo staff.
• Must have ability to verbally communicate, demonstrate, and explain concepts clearly to people of all ages
• Must be empathetic, patient and nurturing to students
• Ability to maintain logs, reports, and checklists
• Ability to effectively present information in one-on-one and small group situations to customers, students, clients, and other employees
• Must be able to regularly lift or move up to 25 pounds and occasionally lift or move more than 50 pounds, and perform other physically demanding skills, including standing for long periods of time and responding appropriately to emergency and other unplanned situations
• Must be able to work weekend and holidays, work effectively at high elevations, and function effectively in extreme cold weather conditions and in other inclement weather conditions.
• Qualified applicants must be able to complete a background check and reference checks.
• Echo Mountain is a drug-free workplace.

Nice To Haves

• Ability to ski and snowboard strongly preferred.
• Previous Guest Services experience at a mountain resort
• PSIA ski/snowboard
• AASI ski/snowboard

Responsibilities

• Greet all guests
• Carry ski and snowboard equipment for guests
• Offer information assistance to guests
• Assist guests with putting on skis or snowboards
• Provide basic assistance to guests
• Ski or ride with guests primarily focusing on beginners
• Staff the ticket desk as needed
• Encourage enthusiasm and safety for skiing and snowboarding, the learning process, and the further development of good skiing / riding skills
• Follow Echo’s etiquette guidelines while interacting with guests and respond to all guests in a courteous, professional manner
• Instruct guests on The Responsibility Code, and uphold the highest levels of guest safety in varying winter weather conditions
• Actively and effectively communicate with guests to explain programs, operating hours, and other services
• Attend all required training, safety and other meetings, required both by the department and company
• Demonstrate a commitment to improving personal skiing / riding and teaching abilities through attendance of supplementary training
• All Echo Mountain employees are expected to assist in other areas as needed

Benefits

• Season Pass for you AND your immediate family/significant other
• 50% off Food & Beverage
• 50% off Rentals
• 50% off Merchandise
• Paid Sick Leave
• Flexible Scheduling
• Discounts with local and industry businesses
• Free & Discounted Lift Tickets @ resorts across CO
• End of Season bonus potential for FTE & PTE who meet employment, attendance and conduct standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED