Guest Service Ambassador | Nightsky | San Luis Obispo, CA

PM New•San Luis Obispo, CA

8d•Onsite

About The Position

We are seeking a warm, resourceful Guest Service Ambassador, aka Nightsky Host, to serve as the welcoming face of Nightsky and first point of contact for our guests. In this dynamic role, you will set the tone for an authentic, memorable stay from arrival to departure by delivering enthusiastic hospitality and seamless front desk service. You will serve as a knowledgeable local guide, promoting amenities and local experiences, while using your problem-solving skills and eye for detail to anticipate guest needs, resolve issues, and ensure every guest feels truly welcome. At Nightsky, hospitality extends beyond the front desk. You will help guests settle into their eco-tents, navigate the property, and connect with Marcerro, wellness amenities, programming, and the surrounding destination. You may also support guest transportation by golf cart, onsite activities and events, amenity delivery, and beverage service as part of the overall guest experience. This is an on-site, non-exempt position that reports to the Guest Experience Supervisor. The pay rate for this position is $19 per hour. Nightsky Nightsky San Luis Obispo is an elevated, nature-immersive hospitality experience set atop a hill with sweeping views of the Nine Sisters. Designed for connection, rejuvenation, and simple-but-beautiful moments, our luxurious eco-tents, al fresco gathering spaces, and curated activities offer guests a refined, comfortable immersion in nature. Our personality is warm, adventurous, neighborly, stylish yet approachable. We believe in the power of shared humanity, in balance, in embracing nature’s rhythm, and in taking it easy while delivering thoughtful, meaningful hospitality. Set within Nightsky, Marcerro features a creative and cleverly-designed F&B program to minimize service complexity while guests are encouraged to mingle together through communal programming for a memorable experience. Marcerro —a name born from the union of mar (sea) and cerro (hill)—pays homage to the stunning natural convergence of the Pacific Ocean and the Santa Lucia Mountains that cradle our site. This unique positioning inspires everything we do, from the ingredients we source to the atmosphere we create. We operate a streamlined, light-touch service model—where guests may encounter only a few “hosts,” but every detail feels curated, intentional, and inspired by the natural world around us. Who We Are Passionate about hospitality, the outdoors, and creating meaningful guest experiences. Culture-driven, committed to respect, teamwork, accountability, and entrepreneurial spirit. Unique in our approach — encouraging individuality, authenticity, and creativity. Innovators, constantly evolving to enhance experiential programming and guest engagement. A growing team seeking leaders who recognize the importance of associate engagement and guest connection. Proud to promote from within and build diverse, inclusive teams that thrive.

Requirements

Previous experience in front desk, customer service, or hospitality preferred.
Exceptional verbal and written communication with strong interpersonal skills.
Possess strong computer skills; knowledge of hospitality systems is a plus.
Engaging, personable, and passionate about connecting with people.
Master of multi-tasking, staying cool and collected in a dynamic environment.
Solution-oriented mindset with strong problem-solving and the ability to handle pressure or difficult guest situations calmly.
Strong attention to detail, organization, speed, and accuracy when managing multiple tasks.
Work independently with minimal supervision.
Excellent team player who collaborates effectively with co-workers and maintains a reliable, punctual attendance record.
Thrive on learning new things and staying curious about the area.
Have a personal interest in the outdoors, wellness, or active lifestyles.
Physical ability to lift up to 45 lbs, stand, walk, bend, and move comfortably outdoors in varying weather conditions and uneven terrain.
Open availability to work a flexible schedule, including shifts from 7:00 a.m.–3:00 p.m., 3:00 p.m.–11:00 p.m., and 11:00 p.m.–7:00 a.m., as well as weekends and holidays based on business needs.
Have a clean driving record as verified by the DMV.

Responsibilities

Master the property management and POS systems to accurately process reservations, post charges, and handle all financial transactions.
Warmly greet arriving and departing guests, managing seamless check-in and check-out procedures, room assignments, and property orientations.
Provide exceptional, personalized service and create thoughtful experiences throughout each guest’s stay.
Help guests navigate the property and settle into their eco-tents, occasionally assisting with the transportation of guests, luggage, amenities, and supplies by golf cart based on operational needs.
Anticipate guest needs and provide knowledgeable recommendations regarding Nightsky amenities, Marcerro, Swingtime, wellness offerings, onsite programming, packages, and local dining and activities.
Resolve guest concerns and feedback promptly and professionally, taking initiative individually or collaboratively to ensure guest satisfaction or escalating when necessary.
Communicate efficiently across departments, including Housekeeping, Maintenance, Food & Beverage, Sales, and Golf to share guest requests and ensure smooth operational flow.
Support onsite programming, seasonal activations, wellness offerings, communal gatherings, groups, and events as assigned.
Support the shared front desk and bar environment by preparing and serving beverages and assisting with light food and beverage needs as assigned.
Assist with amenity delivery, VIP and special-occasion preparations, transportation coordination, and other thoughtful details that personalize the guest experience.
Promote relevant property experiences, packages, activities, and add-ons in a natural, guest-focused manner.
Manage daily desk administration, including answering calls, radio communication, responding to emails, checklists, and reporting.
Maintain fluent knowledge of current room rates, packages, facility hours, and daily occupancy levels to support revenue goals.
Maintain a clean, organized, and presentable front desk and lobby environment at all times.
Uphold company safety standards, report hazardous or suspicious activity immediately, and follow emergency procedures calmly when required.
Complete assigned cross-trained operational tasks, including guest programming activities, group and event execution, and transportation services, as directed.