Guest Service Agent PT Weekends | Holiday Inn Express Dallas Medical / Market Center | Dallas, TX

PM Hotel Group•Dallas, TX

9d•Onsite

About The Position

The Guest Service Agent is responsible for welcoming guests during check-in and check-out with a friendly, professional attitude. This role involves answering phones, assisting with reservations, questions, and guest requests, and processing reservations, payments, and guest transactions accurately. The agent will also resolve guest concerns with professionalism and care, maintain accurate records using Opera PMS and other hotel systems, and communicate effectively with various departments. Additionally, the role includes sharing local recommendations, maintaining the cleanliness and organization of the front desk and lobby, and adhering to hotel policies, safety procedures, and IHG brand standards.

Requirements

High school diploma or equivalent.
Previous customer service or hotel experience preferred (3 to 6 months).
Friendly, dependable, and professional with excellent communication skills.
Ability to multitask and remain calm in a fast-paced environment.
Basic computer skills and willingness to learn hotel systems.

Responsibilities

Welcome guests during check-in and check-out with a friendly, professional attitude.
Answer phones and assist with reservations, questions, and guest requests.
Process reservations, payments, and guest transactions accurately.
Resolve guest concerns with professionalism and care.
Maintain accurate records using Opera PMS and other hotel systems.
Communicate effectively with housekeeping, maintenance, and other departments.
Share recommendations for local restaurants, attractions, and events.
Keep the front desk and lobby clean, organized and guest-ready.
Follow hotel policies, safety procedures, and IHG brand standards.