About The Position
This is a part-time Guest Service Agent position at the Holiday Inn Express Dallas Medical / Market Center in Dallas, TX. The role involves welcoming guests, managing reservations and payments, resolving guest concerns, and maintaining hotel standards.
Requirements
- High school diploma or equivalent.
- Previous customer service or hotel experience preferred (3 to 6 months).
- Friendly, dependable, and professional with excellent communication skills.
- Ability to multitask and remain calm in a fast-paced environment.
- Basic computer skills and willingness to learn hotel systems.
Responsibilities
- Welcome guests during check-in and check-out with a friendly, professional attitude.
- Answer phones and assist with reservations, questions, and guest requests.
- Process reservations, payments, and guest transactions accurately.
- Resolve guest concerns with professionalism and care.
- Maintain accurate records using Opera PMS and other hotel systems.
- Communicate effectively with housekeeping, maintenance, and other departments.
- Share recommendations for local restaurants, attractions, and events.
- Keep the front desk and lobby clean, organized, and guest-ready.
- Follow hotel policies, safety procedures, and IHG brand standards.
Benefits
- Competitive pay
- Hotel discounts
- Opportunities for growth
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
