Front Desk Agent/Relief Night Auditor
About The Position
We are seeking a full-time Guest Service Agent for a 164-room hotel with full conference facilities and a restaurant. The ideal candidate will have experience, be dependable, possess fantastic customer service skills, and have a strong attention to detail. You will be responsible for creating excellent first impressions, ensuring the highest level of guest service, and adhering to standards and procedures. This role requires a passion for the job, effective communication with other departments, and the ability to make guests' experiences memorable. A positive and professional upbeat personality with a desire to deliver outstanding customer service and exceed guest expectations is essential. Fluency in English (speaking, reading, and understanding) is required.
Requirements
- Experience in Guest Services.
- Fantastic customer service skills.
- Attention to detail.
- Great communication skills.
- Speak, read, and understand English.
Nice To Haves
- Strong knowledge of Bow Valley.
- Exceptional interpersonal skills to enhance the service standards throughout the operation.
- Already in the country and can start immediately.
Responsibilities
- Greet guests in a friendly, professional, and welcoming manner.
- Engage each guest as a unique individual and listen attentively to their requests.
- Perform check-ins and check-outs of guests daily with accuracy.
- Listen to guest complaints/concerns and resolve issues in a professional and timely manner.
- Answer the telephone in a timely and professional manner.
- Be responsible for a cash float throughout your shift and ensure it balances correctly at the end of the shift.
- Anticipate and address guests' service needs.
- Ensure billing is accurate and assist guests with billing queries.
- Reply to all incoming emails and correspondence in OTAs in a timely and professional manner.
- Provide local area information with accuracy and provide personal preferences to guests, including booking tours and activities for guests as required.
- Comply with Coast Canmore Hotel policies and procedures.
- Learn and adhere to all fire and emergency procedures.
- Perform other duties and tasks as assigned by the Supervisor or Manager.
Benefits
- Health care benefits (after 3 months of employment)
- Discounted staff meals
- Gym, Pool, Hot tub access
- Company events during the summer
- Discount card for Shops of Canmore
- On-site parking
- Staff Accommodation
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
101-250 employees
