Guest Service Agents | Tarrytown House Estate | Tarrytown NY

PM Hotel Group•Village of Tarrytown, NY

3h•Onsite

About The Position

This role focuses on creating a warm and welcoming environment for guests by providing excellent service from check-in to check-out. The Guest Service Agent is expected to 'OWN' the front desk area and contribute to creating a perfect hotel stay. Key aspects include communicating clearly, demonstrating professionalism, and being passionate about exceptional customer service. The role also involves sharing knowledge of local happenings, handling cash responsibly, and utilizing computers, databases, and property management systems.

Requirements

High School diploma or equivalent.
Three to six months of related experience (preferred).
Must be a people-person.
Ability to interact with hotel guests and team members in a polite and positive manner at all times.
Ability to fulfill requests, even challenging ones, in a timely manner.
Ability to work under pressure.

Responsibilities

Create a warm and welcoming environment for guests.
Provide excellent service from check-in to check-out.
Own the front desk area.
Communicate clearly and demonstrate a high level of professionalism.
Share knowledge of local restaurants, entertainment, and sporting events with guests.
Handle cash responsibly and reliably.
Utilize computers, databases, and property management systems to handle technical aspects of the job.