Part-Time Guest Service Agents | Cambria Fort Worth | Fort Worth, TX

PM Hotel Group•Fort Worth, TX

4d•Onsite

About The Position

This role is at the center of the hotel's front office, serving as the primary point of contact for guests. The ideal candidate will create a warm and welcoming environment, share local knowledge, and ensure guests receive excellent service from check-in to check-out. The position requires ownership of the front desk area and involves various daily tasks to ensure a perfect hotel stay.

Requirements

High School diploma or equivalent.
Three to six months of related experience preferred.
Must be a people-person.
Ability to interact with all hotel guests and team members in a polite and positive manner at all times.
Ability to fulfill requests (even challenging ones) in a timely manner.
Ability to work well under pressure.

Nice To Haves

Happy, outgoing personality with a positive demeanor.
Knowledge of the local area.

Responsibilities

Communicate clearly and demonstrate a high level of professionalism in a fast-paced environment.
Provide exceptional customer service and adapt to changing situations.
Possess excellent knowledge of local restaurants, entertainment, and sporting events and share this information with guests.
Handle cash responsibly and reliably.
Utilize computers, databases, and property management systems to efficiently manage job tasks.
Interact with all hotel guests and team members in a polite and positive manner.
Fulfill guest requests, including challenging ones, in a timely manner.