Guest Service Agent (Farm Host)

Auberge Collection•Town of Gardiner, NY

1d•Onsite

About The Position

Embark on a dynamic role as a Guest Service Agent, where your passion for hospitality and impeccable customer service will shine. As the welcoming face of our establishment, you will ensure every guest enjoys a seamless and memorable stay, providing personalized assistance and exceeding expectations at every touchpoint.

Requirements

1 year in a similar role
Strong interpersonal and communication skills
Ability to handle multiple tasks efficiently
Familiarity with hotel management systems and basic computer skill

Responsibilities

Prepare guest documentation including itineraries, welcome letters, and waivers to facilitate smooth check-in/out processes
Answer and direct phone calls according to company protocols
Document guest preferences in the Opera system and communicate them to relevant departments
Guide guests around the property and arrange on-site transportation when needed
Address guest complaints promptly and professionally
Process billing accurately following Front Desk procedures
Document irregularities in the departmental logbook and alert management as appropriate
Serve as a property ambassador by providing information about reservations, amenities, local attractions, spa services, and dining options
Maintain an organized Front Desk area with all necessary materials readily available
Develop comprehensive knowledge of Wildflower Farms facilities to effectively promote services to guests
Build collaborative relationships within the Front Office and understand the operations of all hotel departments