Overnight Guest Service Agent
About The Position
A guest service representative is responsible for supporting the front desk operations, assisting guests with their needs, and handling guests' inquiries. Guest service representatives duties' include processing payments, leading the guests to their respective rooms, responding to the guests' requests, maintaining the cleanliness and orderliness of the common areas along with other areas, laundry, performing administrative duties, and suggesting recommendations for improving the guests' experience. A guest service representative should have excellent customer service and communication skills. The overnight position would work from 11pm to 7am.
Requirements
- Excellent customer service skills
- Excellent communication skills
Responsibilities
- Support front desk operations
- Assist guests with their needs
- Handle guests' inquiries
- Process payments
- Lead guests to their respective rooms
- Respond to guests' requests
- Maintain cleanliness and orderliness of common areas and other areas
- Perform laundry duties
- Perform administrative duties
- Suggest recommendations for improving the guests' experience
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
