Guest Service Agent: Overnight - Part TIme
About The Position
We believe heartfelt, human connections make people's lives better, especially for those who work here. Our founder, Bill Kimpton, rebelled against impersonal hospitality, establishing a new boutique hotel standard where people could connect from the heart. This purpose continues to drive us, aiming to improve the lives of coworkers, guests, owners, and communities. Our San Francisco-born entrepreneurial spirit, established in 1981, fosters a culture where diverse backgrounds, talents, experiences, and personalities are fully welcomed and celebrated. We seek individuals with creativity, self-leadership, and an innate passion for making others' lives better, contributing to a work environment that is quirky, irreverent, exciting, uncommon, empowering, and exceptional. The Guest Service Agent (Overnight) is responsible for registration and check-out, PBX operations, mail and message service, all while providing outstanding service to our guests. You will act as an advocate for the hotel, create personal experiences, and develop relationships with guests that will compel them to return.
Requirements
- High school diploma or general education degree (GED) required.
- Knowledgeable of immediate area, services, attractions, and events.
- Flexible schedule, able to work overnights, weekends and holidays.
- Work well under pressure, taking care of many arrivals and departures within a short period of time.
Nice To Haves
- Previous experience in a Front Desk or customer-facing role is helpful!
- Familiar with hotel systems and operations, and the ability to enter in information accurately is helpful!
Responsibilities
- Review arrivals noting special requests, blocking rooms as needed.
- Check in and out hotel guests in a confident, professional and friendly manner.
- Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
- Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift.
- Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.
- Follow established key control policy.
- Ensure proper credit policies are followed.
- Submit all lost & found articles accompanied by a completed lost & found report.
- Familiar with all fire and emergency procedures.
- Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty.
- Verify credit limit report.
- Monitor room availability throughout shift.
- Review daily the selling status of the hotel using yield management system.
- Attend department meeting once a month.
- Able to communicate via telephone and/or radio with other departments.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
