Guest Service Agent
Peachtree Group Hospitality Management•West Lafayette, IN
About The Position
The Guest Service Agent processes guest check-ins and check-outs, secures payment, verifies and adjusts billing, and assists with reservations and guest requests. The role provides friendly, professional, and timely service while maintaining high quality standards to ensure guest satisfaction. The agent anticipates guest needs, aims to exceed expectations, and implements creative solutions while complying with brand standards.
Responsibilities
- Process guest check-ins and check-outs.
- Secure payment and verify and adjust billing.
- Assist guests with reservations and requests.
- Provide friendly, professional, and timely service that supports guest satisfaction.
- Anticipate guest needs, exceed expectations, and implement creative solutions.
- Comply with brand standards.
Benefits
- Medical, dental, vision, disability, and life insurance.
- 401(k) retirement match.
- Paid holidays and paid time off.
- Access to an Employee Assistance Program and Fund.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
