Guest Service Agent - Hilton Waikoloa Village
About The Position
Exceptional Hospitality Starts with You. Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Guest Service Agent, you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. Located on 62 acres of Hawaiian Paradise on Hawaii’s Big Island located on the sunny, scenic Kohala Coast, Hilton Waikoloa Village resort offers a taste of the island life full of culture. We will offer competitive health benefits, career growth opportunities and our Go Hilton travel discount program (immediate benefit upon hire).
Requirements
- 6 months of customer service experience
- Availability for dynamic, flexible scheduling
- Open availability required including weekdays, weeknights, weekends and holidays; shifts will be dependent on business needs.
Nice To Haves
- Hotel experience is preferred.
Responsibilities
- Ensuring a seamless check-in and check-out process
- Delivering memorable experiences that make the stay for every guest
Benefits
- Competitive health benefits
- Career growth opportunities
- Go Hilton travel discount program
- 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
- Employee stock purchase program (ESPP) with a 15% discount
- Paid parental leave for eligible Team Members, including partners and adoptive parents
- Personalized caregiving support
- Crisis concierge services
- Mental health resources through Employee Assistance Program (EAP)
- Generous paid time off (PTO)
- Health & welfare benefits
- Retirement plans
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
