Guest Service Agent for Event Business Center - Part Time

Pyramid Global Hospitality • Westlake, TX

11d • Onsite

About The Position

Provide all guests with support at the Guest Services Center, including print jobs, email and instant messenger correspondence with guests, shipping, retail, and any other general requests that might arise in a professional and timely manner. This is a Part Time position with mid shift availability and open availability as needed. The pay rate is $17.75 per hour.

Requirements

• Previous guest or customer service experience required.
• Familiarity with basic office equipment, including printers and copy machines.
• Strong computer skills.
• Proficient in Microsoft Outlook.
• Must be able to be certified as a Texas Notary within 90 days of hire.

Nice To Haves

• Previous guest services/business center experience preferred.
• 1 year of administrative experience preferred.
• Previous shipping/receiving experience preferred.
• Microsoft Teams, OneNote, and Excel experience desirable.

Responsibilities

• Fulfill guests’ needs relative to business center needs, including copying, printing, faxing, and desktop computer offerings.
• Operate the retail center managing inventory and ensuring retail displays look sharp.
• Provide general information to guests relative to meetings and meeting services.
• Monitor property email account and Instant Messages, representing Guest Services professionally, and reaching out for support and direction when needed.
• Send and receive guest packages via various shipping services.
• Maintain the business center supplies inventory, ensuring the print station and supplies area is always kept in an orderly fashion.
• Assist with all guest requests by communicating issues to the appropriate operational department(s), delivering guest follow-up, and ensuring complete and flawless assistance has been provided.
• Complete reporting as required, capturing, and thoroughly communicating the happenings and outstanding items from your shift.

Benefits

• Awesome Employee Focused Culture with many Associate Events!
• Closed many weekends and most holidays
• 10 days of holiday pay.
• Up to 14 Vacation & Sick days per year.
• Weekly pay!
• Leadership and Career development programs.
• Free Lunch in our newly remodeled Associate Cafeteria.
• Eligible for Medical Insurance and other awesome benefits within 30 days of employment.
• Employer matching 401k.
• Tuition Reimbursement.
• Free parking on-site.
• Free uniforms and we will clean them!
• Benchmark Hospitality hotel discounts.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed