Guest Service Agent - Front Desk - Hilton Garden Inn VB Oceanfront

Shamin Hotels Master • Virginia Beach, VA

11h • Onsite

About The Position

The Guest Service Agent is responsible for checking guests in and out of their rooms. They work with guests both in-person and online to reserve their rooms, answer any questions they have about the hotel and provide details and recommendations about activities to do in the surrounding area. Agents obtain or confirm guest information, assign rooms, activate and distribute keys, etc. Collect payment for room charges and other fees.

Requirements

• High school diploma, GED certification
• Basic reading, writing, and math skills.
• Customer Service Skills required.
• Prioritization and time management skills required.
• Working quickly without compromising quality.
• Attention to Detail skills required.

Nice To Haves

• Experience in a hotel or related field preferred.
• 1-2 years of hotel front desk or night auditor experience preferred
• Brand systems knowledge preferred

Responsibilities

• Greets, registers, and assigns rooms to guests.
• Issues room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
• Date-stamps, sorts and racks incoming mail and messages.
• Transmits and receives messages using equipment such as telephone, fax and switchboard.
• Answers inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
• Keeps records of room availability and guests’ accounts.
• Computes bill, collects payment and makes change for guests.
• Confirm and cancel reservations for guests.
• Posts charges such as room, food, liquor or telephone by hand or machine.
• Make restaurant, transportation or entertainment reservations for guests if requested
• Understands and enforces the hotel company credit policies.
• Accounts for all cash and makes deposits in accordance with hotel and company policies.
• Communicates effectively with other front office and hotel departments.
• Reports to work for scheduled shift, on time and in uniform in accordance with company policy.
• Knows and complies with all company policies and procedures pertaining to this position and its duties.
• Take initiative to greet guests in a friendly and warm manner.
• Cross sells other Shamin Hotels and restaurants
• Performs other related duties as required.

Benefits

• Competitive pay
• Go Hilton worldwide travel discounts
• High performers evaluated for year round opportunities at the end of Summer season!
• “SHAMIN PERKS” - various discounts i.e. gym membership, rental cars, attractions and many more.
• Advancement and Growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees