Front Desk Agent - Part Time - Hilton Garden Inn, Fort Myers, FL

Lafrance Hospitality•Fort Myers, FL

1d•Onsite

About The Position

The Hilton Garden Inn hotel located in Fort Myers, FL is currently hiring for a Part-Time Front Desk Attendant. This role is for individuals with a passion for providing exceptional guest experiences, who are self-motivated, guest-focused, and possess a warm and welcoming personality. As a valued member of the team, you will enjoy a great work environment surrounded by friendly coworkers. The company believes in nurturing employees' career growth and offers cross-training and mentorship opportunities. Hilton Team members and their families receive amazing discounts on hotel rooms for both business and leisure travel, along with company-wide incentives throughout the year. This opportunity allows for professional skill development in a dynamic and rewarding environment. Employees can utilize the DailyPay feature to receive earnings on any preferred day and have the opportunity to earn up to $500 for successful referrals.

Requirements

Multitasking
Customer service skills

Nice To Haves

PEP System Experience
Hotel experience

Responsibilities

Maintain a warm, welcoming, and professional demeanor while interacting with all guests.
Check guests in and out of the hotel, ensuring proper payment is received, special requests are noted and fulfilled, and accurate information is recorded.
Answer the phone in a professional and helpful manner.
Follow procedures for posting charges and settling guest accounts.
Effectively address and resolve guest problems to increase guest satisfaction.
Be knowledgeable about emergency procedures and hotel policies.
Practice punctuality for scheduled shifts.