Guest Service Agent F/T - Hampton by Hilton Daly City

Reneson Hotel Group•Daly City, CA

9d•Onsite

About The Position

The Hampton by Hilton in Daly City has an immediate position available for a full-time Guest Service Agent whose schedule will include weekends. If interested, candidates would also cross-train for Night Audit (11p - 7am). The Guest Service Agent (Agent) is a key factor to the overall guest engagement and success of the hotel operation. We are looking for a team player, with a warm people-oriented demeanor and a gift for paying attention to details that will allow you to deliver superior customer service. You will be responsible for organizing, confirming, and processing guest check-ins and check-outs, making reservations, assisting in breakfast as needed, and light concierge work. No matter whether a guest arrives weary from their travels or excited to start their vacation, we strive to make each guest stay a unique and memorable experience. Every guest, Every time.

Requirements

Previous hotel experience preferred.
Previous computer experience required.
Some typing skills.
Ability to communicate with supervisor and co-workers.
Ability to follow instructions.
Must be able to obtain Food Handlers and RBS Certification within 30 days.

Nice To Haves

Local knowledge and ability to perform concierge services.

Responsibilities

Answering phones, directing calls, and taking reservations.
Welcome guests during the check-in process and wishing a fond farewell upon departure.
Produce and generate all required reports and perform daily check lists.
Post charges to guests' accounts and perform other cashier functions, including but not limited to some cash handling, performing folio corrections and adjustments.
Assist guests with assistance and coordinate with housekeeping, houseperson, maintenance staff, and management to fulfill guest requirements.
Serve as concierges, assisting guests with ground transportation information, restaurant or entertainment reservations, and providing other information about local events.
Resolve guest complaints and find ways to resolve issues to the guest’s satisfaction.
Assist in breakfast as needed.