Guest Service Agent | Motto by Hilton DC | Modus by PM Hotel Group
About The Position
We are looking for a Guest Services Agent who is a hard-working, friendly, charismatic person who wants to personalize the guest experience. The ideal candidate is dedicated, personable, professional, and communicates well. This person will play a critical role in the Front Office team. This position is non-exempt and reports to the Guest Relations Manager. The compensation for this position is $21.00 per hour. Motto by Hilton Washington DC City Center is located across the street from Gallery Place/Chinatown Metro station with links to Reagan National Airport. Capital One Arena, the Walter E. Washington Convention Center, and museums are within a few blocks. The White House, National Mall, and Union Station are a mile away. Enjoy smart tech with a smaller, more efficient footprint in our Travel-Sized rooms.
Requirements
- Exceptional communication skills both verbal and written.
- Knowledgeable in Microsoft Office.
- Open availability required. Must be prepared to work various shifts (7-3pm, 3-11pm, weekdays, weekends, holidays).
Nice To Haves
- Bachelor's degree or currently pursuing
Responsibilities
- Provide exceptional personalized customer service and experiences to guests.
- Live like a local. Knowledge of the neighborhood and city.
- Think on your feet, use good judgement and problem solve in a fast-paced environment.
- Provide support to front office leaders and entire hotel team.
- Create a warm and welcoming atmosphere.
Benefits
- Generous health, dental and vision insurance
- 401K
- Access to early wages
- Access to free virtual fitness classes and discounted in-person memberships
- Gifted PTO on Day 1 (available to use after 90 days of employment)
- paid holidays
- Paid Parental Leave
- Tuition reimbursement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
