Guest Service Agent - Waldorf Astoria Chicago

Hilton • Chicago, IL

4d • Onsite

About The Position

Waldorf Astoria Chicago is looking for a Guest Service Agent to join the Front Office team in Chicago's Gold Coast. The Waldorf Astoria Chicago is a AAA-Five-Diamond, Forbes 4-Star luxury hotel located in the prestigious Gold Coast neighborhood. It features 215 rooms, over 5,000 square feet of meeting space, and 4 food and beverage outlets. As a Guest Service Agent, you will be responsible for ensuring a seamless check-in and check-out process and delivering memorable experiences for every guest, spreading the light and warmth of hospitality.

Requirements

• Must be available for weekends, holidays and relief overnight shifts

Responsibilities

• Ensuring a seamless check-in and check-out process
• Delivering memorable experiences that make the stay for every guest
• Spreading the light and warmth of hospitality

Benefits

• 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Employee stock purchase program (ESPP) with a 15% discount on Hilton shares
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving concierge services
• Crisis concierge for practical support and emotional care during times of loss
• Mental health resources through our Employee Assistance Program (EAP), including free counseling and support
• Generous paid time off (PTO)
• Health & welfare benefits, including health plans, dental cleanings, and vision coverage
• Retirement plans

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed