Bell/Door Waldorf Ambassador - Waldorf Astoria New York

Hilton • New York, NY

18h • $23 - $30 • Onsite

About The Position

Waldorf Astoria New York is seeking a Waldorf Ambassador to unveil a new era of luxury which embodies the spirit of New York City. With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria New York provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms, 375 Private Residences, 40,000 square feet of event space, holistic spa and wellness programming, and a celebrity chef partnership. In landmark destinations around the world, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations.

Requirements

• Play a pivotal role in shaping the arrival and departure experience for our guests
• Ensure that every interaction reflects the warmth, elegance, and personalized service that define our Forbes 5-Star aspirations
• Create a lasting impression as the first and last point of contact
• Embody the hotel's commitment to anticipatory hospitality and luxury service
• Demonstrate attentiveness, professionalism, and genuine interest in each guest’s journey

Responsibilities

• Warmly welcome guests upon arrival, offering a gracious and personalized greeting while opening doors and assisting with entering and exiting the building
• Assist with luggage handling, including unloading from vehicles, securely transporting to the guest’s room, and loading upon departure in a thoughtful and seamless manner
• Provide a refined and informative room escort, delivering luggage, orienting guests to their accommodations, and ensuring they feel comfortable and well-informed about the hotel's amenities and services
• Anticipate guest needs by offering proactive assistance, remembering preferences, and ensuring each guest is treated with personalized attention
• Coordinate with the Front Desk and Concierge to provide a seamless check-in and check-out experience, ensuring guest requests are met with efficiency and care
• Handle guest inquiries and special requests with attentiveness and professionalism, ensuring prompt resolution and guest satisfaction
• Maintain a pristine arrival and departure area, ensuring the entrance, lobby, and porte-cochère are immaculately presented and organized at all times
• Assist with guest transportation needs, including calling for cars, arranging taxis, and providing directions or recommendations with an informed and courteous approach
• Uphold the highest level of discretion and confidentiality, ensuring a sense of security and exclusivity for all guests
• Collaborate with all hotel departments to ensure seamless communication and service consistency that upholds our luxury standards

Benefits

• 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Employee stock purchase program (ESPP) with a 15% discount on Hilton shares
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving concierge services
• Crisis concierge services for practical support and emotional care during times of loss
• Mental health resources through a best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO)
• Health & welfare benefits, including health plans, dental, and vision coverage
• Retirement plans

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed