Guest Service Agent

Fairfield Inn & Suites by Marriott Washington, DC/Downtown•Washington, DC

12d•$21 - $23•Onsite

About The Position

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. This role is situated in the Fairfield Inn and Suites Washington, DC Downtown, located next to Capital One Arena and close to landmarks like the National Mall and the White House.

Requirements

Previous customer service experience or equivalent training required.
High School diploma or equivalent preferred.

Nice To Haves

Knowledge of PMS systems preferred.

Responsibilities

Greet, register and service guests in a friendly and courteous manner.
Register and assign guests to hotel rooms.
Establish methods of payment and verify credit.
Make and confirm reservations.
Compute bills, collect payments, and make change for guests.
Transmit and receive messages, using telephones or the PMS system.
Respond to guest requests in a timely manner.
Receive and resolve guest complaints, elevating to supervisor if necessary.
Secure guests' valuables in hotel safe or safe-deposit boxes.
Perform bookkeeping activities, such as balancing accounts and conducting audits.
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
Ensure overall guest satisfaction.
Perform other duties as requested by management.