Guest Service Agent - Hyatt Place Flushing/ LaGuardia Airport

Hyatt Place Flushing•New York, NY

1d•Onsite

About The Position

The Guest Service Agent (Host) contributes to the hotel's commitment to high-quality guest service and teamwork. The role creates a welcoming, helpful, and exceptional guest experience while maintaining a clean, comfortable, and inviting environment. The position covers the Gallery Host Stand, Bakery Café, Guest Kitchen, Assembly Kitchen, e-room, TV den, guest check-in and check-out, and meeting-room service. Hosts are expected to uphold Hyatt Place standards and provide efficient, attentive service in a fast-paced, guest-facing environment.

Requirements

Customer service and cash handling experience.
Ability to communicate well with guests and provide guest service in a fast-paced environment.
Schedule flexibility for morning, afternoon/evening, and overnight shifts, weekends, and holidays.
Proficiency in spoken, written, and read English.
Ability to multitask and learn quickly.
At least 18 years of age to serve and pour alcohol in New York.
High school diploma or equivalent.
Ability to lift, pull, and push moderate weight of at least 50 pounds.
Basic computer skills, including Microsoft Word and Excel and Internet Explorer.

Nice To Haves

Food and beverage experience.
Chinese language skills.
Driver's license, reliable transportation, and a clean driving record.

Responsibilities

Act with integrity, honesty, and knowledge in support of Hyatt Place's culture, values, and philosophy, and treat others with dignity and respect.
Assist guests with check-in and check-out, including verifying registration, address, and credit information, balancing the bank, and posting charges.
Provide additional guest assistance such as help with luggage, coffee, directions, wake-up calls, and future reservations.
Provide courteous and efficient information to guests and visitors, coordinate special service arrangements, and explain hotel services, features, and room amenities.
Answer hotel telephones courteously and efficiently according to Hyatt Place standards.
Prepare, set up, stock, take down, and clean food and beverage service areas, and provide consistent-quality products in line with recipe and presentation standards.
Use the Point-of-Sale system and assist guests with food orders; serve food and beverages in a friendly, professional, and timely manner, using suggestive selling techniques.
Maintain a clean and organized guest environment by clearing tables during service.
Follow operational policies and procedures for cash and credit card handling, safety, security, and other hotel standards.