Sofitel Chicago Magnificent Mile - Guest Service Agent

Remington Hospitality • Chicago, IL

2d • Onsite

About The Position

Be prepared to elevate your skills and abilities. Join our hotel community, and you can surpass your own expectations as well as those of our guests. We will encourage you explore innovative ways to enhance every guest experience, as you continue to master your craft. When you help us to achieve pioneering heights in luxury hospitality, your own excellence will shine through.

A career that lets your passion shine

First impressions are everything! As a Guest Service Agent, you welcome each new and returning guest with personalized and attentive care; you will set the tone for exceptional service. Here you can take your role beyond checking people in and out. Sharing your knowledge and love of our region, you will anticipate guests’ needs and offer recommendations that make their stays even more special.

Requirements

• Service-focused personality essential to delivering exceptional guest experiences working in a guest-related role.
• Excellent communication skills.
• Professional presentation.
• Collaborative team player.
• Ability to lead with your heart and find creative solutions.
• Legally eligible and have current work authorization to work in the United States.

Nice To Haves

• Experience working with Opera Cloud or a related point of sales system would be an asset.

Responsibilities

• Welcome each new and returning guest with personalized and attentive care.
• Set the tone for exceptional service.
• Anticipate guests’ needs and offer recommendations that make their stays even more special.

Benefits

• Comprehensive Medical, Dental and Vision coverage.
• Employer Provided Life & Disability Insurance – Additional Voluntary coverage available.
• Employer provided Short & Long Term Disability.
• Supplemental Health Plans: Critical Illness, Accident and Legal available.
• 401(K) retirement saving program with employer matching.
• Employee Assistance Program & Wellness Benefits
• Paid Time Off including: Personal Days & Paid Time Off. Select Holidays, Jury Duty & Bereavement Pay
• Employee Perks, including: exclusive room rate discounts at all properties worldwide, Ventra Transit Benefits, Discounted Pet Insurance and Press Reader Access
• Complimentary meals in our Heartist Cafe

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed