FOH Rooms - Guest Service Agent

Canadian Niagara Hotels Group • Niagara Falls, ON

8d • Onsite

About The Position

The Marriott Fallsview Hotel & Spa is seeking a Guest Service Agent to join their team. This role is responsible for delivering exceptional guest service and ensuring the efficient and accurate operation of the Front Desk. The hotel is the closest to Niagara Falls, offering guests unparalleled views and a luxury experience. It features 432 guest rooms, a full-service spa, and Morton's Grille. Located near top attractions, the hotel is committed to excellence in hospitality and provides growth opportunities for its employees.

Requirements

• Strong interpersonal and communication skills with a guest-focused approach
• Passion for hospitality and delivering exceptional service
• Excellent organizational and time-management skills; able to perform well in a fast-paced environment
• Ability to work independently and collaboratively as part of a team
• Physically able to stand and remain mobile throughout the shift
• Previous Front Desk or hospitality experience is an asset

Responsibilities

• Greet and welcome guests, creating a positive first and last impression
• Register guests, verify reservations, and process check-in and check-out transactions
• Handle payments, room keys, safety deposit boxes, and guest accounts in accordance with security procedures
• Respond to guest inquiries and resolve concerns professionally, escalating and following up as needed
• Post charges, manage room assignments, and complete pre-arrival room blocking for special requests and loyalty members
• Maintain knowledge of room rates, promotions, packages, and occupancy levels
• Communicate clearly with incoming shifts and collaborate effectively with team members
• Contribute to guest loyalty by consistently exceeding service expectations
• Perform other duties as assigned

Benefits

• Complimentary daily staff meal “lunch and dinner” prepared by our culinary team.
• Birthday Dinner at Morton’s Grille
• On-site Starbucks Discount
• Immediate access to the Associate/Friends and Family hotel and dining discounts at any participating Marriott and Starwood brands hotels worldwide.
• Complimentary Company sponsored events.
• Growth and development opportunities within the Hotel.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed