Guest Service Agent - Hilton Cabana Miami Beach Resort

Hilton • Miami Beach, FL

1d

About The Position

The Guest Service Agent welcomes guests and supports a smooth, memorable stay by handling check-in and check-out, sharing hotel and local information, promoting hotel services, and responding promptly and thoughtfully to guest requests and concerns. The role calls for a passion for hospitality and alignment with Hilton’s values of integrity, leadership, teamwork, ownership, and urgency.

Requirements

• Demonstrate a passion for hospitality.
• Act with integrity and do the right thing.
• Inspire others through leadership.
• Value teamwork and shared outcomes.
• Show ownership and accountability.
• Bring urgency and discipline to each moment.

Responsibilities

• Greet arriving guests and complete check-in, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance.
• Process guest check-outs by verifying charges, handling payments, issuing receipts, and accurately using the point-of-sale system.
• Maintain knowledge of hotel offerings, room types, rates, promotions, and the local area to answer guest inquiries.
• Recommend hotel amenities and use up-selling techniques to increase room and service revenue.
• Respond to guest requests, resolve concerns with care and urgency, and manage messages and communications.

Benefits

• Discounted travel through the Go Hilton program, including 110 nights and room rates as low as $40 per night at Hilton hotels.
• Employee stock purchase program with a 15% discount on Hilton shares.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Caregiving concierge services.
• Crisis Concierge support.
• Free counseling and support through the Employee Assistance Program for eligible Team Members.
• Paid time off.
• Health and welfare benefits, including health plans, dental coverage, and vision coverage.
• Retirement plans.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed