Guest Service Agent - Part Time

HRI Hospitality•Sacramento, CA

2d•Onsite

About The Position

The Guest Service Agent is responsible for checking in and checking out hotel guests courteously and efficiently, processing all payments according to established hotel requirements, and providing information to any guest or visitor inquiry. This role is part-time and involves creating a welcoming, at-home experience for guests, ensuring their stay is worth returning to. The hotel is conveniently located near Old Sacramento, downtown attractions, the airport, the State Capitol, Golden 1 Center, and the Sacramento Convention Center.

Requirements

A minimum of six (6) months in customer service, preferably in a hotel setting such as Hilton, Marriott, Hyatt or other hotel brand.
Must have a flexible schedule and be available to work mornings, evenings, weekends, holidays, and overnight shifts.
Must have exceptional customer service skills.

Responsibilities

Completes all daily front desk agent tasks.
Greets and assists guests in a friendly, professional manner during check-in, check-out, and throughout their stay.
Resolves guest issues, complaints, and requests with a sense of urgency and empathy.
Ensures that all front desk procedures (room assignments, payment processing, key distribution) are performed accurately.
Maintains knowledge of all hotel features, services, hours of operation, and room types.
Ensures all reservations that need to be made manually are in the system.
Meets Hilton Honors enrollment goals by signing up guests during check-in.
Obtains assigned bank and ensures accuracy of contracted monies.
Keeps bank secure at all times and adheres to all cashiering procedures.
Meets with supervisor to review daily assignments and priorities.
Answers department telephone within three rings, using correct greeting and telephone etiquette.
Assists all departments and executives in obtaining appropriate information regarding groups, inventory, and guest information.
Communicates effectively with other departments (e.g., housekeeping, engineering, F&B) to ensure guest needs are met utilizing tools like Quore, Outlook, and Hotel Radios.
Follows up with guest requests/complaints.