Full Time Guest Service Agent | Airlie Hotel and Conference Center | Warrenton, VA

PM Hotel Group•Warrenton, VA

11d•Onsite

About The Position

The Guest Service Agent will be responsible for welcoming and acknowledging all guests according to company standards, executing housekeeping and maintenance requests, and acting as a shuttle driver. The role requires anticipating and addressing guest needs, developing positive working relationships, and performing any other assigned job-related duties. This is a full-time position at the Airlie Hotel and Conference Center in Warrenton, VA.

Requirements

High School diploma (or equivalent)
Three to six months of related experience (preferred)
Must be a people-person
Must interact with all hotel guests and team members in a polite and positive manner at all times
Must be able to fulfill requests (even challenging ones) in a timely manner
Must work well under pressure
Self-starting personality who is reliable
Always maintain professional appearance
Team player who is willing to help with other duties
Ability to lift up to 50lbs
Valid driver’s license

Responsibilities

Welcome and acknowledge all guests according to company standards
Execute housekeeping requests like extra towels, toothpaste/brush, iron, hair dryer delivery, etc.
Execute maintenance requests like TV issues, battery replacement in a remote, assistance with HVAC
Shuttle driver, that will include pick up/drop off of the mail, assistance with fire pits
Anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation
Develop and maintain positive working relationships with others, and support team to reach common goals
Perform any job-related duties as assigned