Full Time Guest Service Agent | Airlie Hotel and Conference Center | Warrenton, VA

PM New•Warrenton, VA

10d•Onsite

About The Position

The Guest Service Agent will be responsible for welcoming and acknowledging all guests according to company standards, executing housekeeping and maintenance requests, and acting as a shuttle driver. This role requires a people-person who can interact politely and positively with guests and team members, fulfilling requests in a timely manner, even under pressure. The ideal candidate will be self-starting, reliable, maintain a professional appearance, be a team player, and be able to lift up to 50lbs. A valid driver's license is required.

Requirements

High School diploma (or equivalent)
People-person with the ability to interact with all hotel guests and team members in a polite and positive manner at all times
Ability to fulfill requests (even challenging ones) in a timely manner
Ability to work well under pressure
Self-starting personality who is reliable
Always maintain professional appearance
Team player who is willing to help with other duties
Ability to lift up to 50lbs
Valid driver’s license

Nice To Haves

Three to six months of related experience

Responsibilities

Welcome and acknowledge all guests according to company standards
Execute housekeeping requests like extra towels, toothpaste/brush, iron, hair dryer delivery, etc
Execute maintenance requests like TV issues, battery replacement in a remote, assistance with HVAC
Shuttle driver, that will include pick up/drop off of the mail, assistance with fire pits
Anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation
Develop and maintain positive working relationships with others, and support team to reach common goals
Perform any job-related duties as assigned